Refund policy
RETURNS POLICY
READY TO WEAR PIECES: If you purchase a piece directly from us from our shop/display and he/she, they/them isn't 100% happy, we are happy to exchange the piece for another that they are welcome to design. Failing that you are also welcome to a store credit within 14 days of purchase.
Store credits have no expiration date so take as long as you need to decide what you would like to have in its place.
CUSTOM DESIGN: If the ring is custom made to order ie. specific size, colour combination, via email or the website you are welcome to an exchange, a new design or a store credit minus a 30% restocking fee (of the total value)
- A store credit will only be issued if the following is met:
- Ring must be in unworn condition, not altered, scratch free + no damage
- All items are in the original packaging
- Order is returned within 14 days of purchase (30 days for international customers)
Any items that do not meet these criteria are not eligible for a return.
*Once a 3D drawing (CAD) is approved the design is final. Any change of mind for design will incur CAD fees of $200 per change.
SALE ITEMS: All sales on SALE items are FINAL, No refund or Exchange on these items.
Australian Consumer Law (ACL) states:
Retailers are not required to provide a refund or replacement if you change your mind, or change of circumstance.
CANCELLATION + PAYMENT POLICY
Once a deposit has been made either via email, phone, in store, or online your final payment is due within 4 weeks of your completion date. We will notify you of the completion of your piece and your account must be settled within 4 weeks of being notified. If final payment has not been made a storage fee of $100 every 4 weeks is added to your final invoice. On the rare occasion we do not hear from you after the deposit has been made you will forfeit all moneys paid if no contact is made within 60 days. Basically, just stay in touch and keep in contact with us. Once a deposit or full payment has been made you have agreed to our terms and conditions.
Other conditions for returning items:
- Return shipping is at the customers expense. We recommend using a trackable and registered service. We also recommend keeping a copy of your tracking information as we do not accept responsibility for lost or damage in transit.
- Store Credit does not have an expiry date. We will set this up as a Gift Card and you can use online, via email or in person and will be made out and emails to the details on the original order.
- We inspect all items upon receipt back to our studio. If returned items are assessed as being worn, damaged, altered or returned outside of the timeframe goods will be returned to you.
- Returns for a resize is only accepted for 1-2 sizes. Any smaller or larger mean the ring has to be remade and this is not covered under the 'free resizing' offer.
- Any work carried out by a jeweller other than Windfall Jewellery Pty Ltd voids any existing warranty on your item
How to Return your item/s
- Step 1. Ensure all the above conditions in our policy have been met
- Step 2. Email info@windfalljewellery.com and request a Returns Form to be emailed to you. Print and complete
- Step 3. Return your order and the Returns Form. We recommend a Signature on Delivery service with a tracking number. You are also welcome to drop it back to us in person
- Step 4. Once your item has been received you will receive a credit code to use on your next purchase.