Refund policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. We will happily exchange up to 30 days.

To be eligible for a return, your item MUST be unworn and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items-
Gift cards
Custom orders
Custom engagement rings.
Jewellery that has been worn or damaged.

To complete your return, we require an email sent to
Please do not send your purchase back to us without emailing us first.

Refunds (if applicable)-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted..
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of these previous steps and you still have not received your refund, please contact us at

Exchanges (if applicable)-
We only replace items if they are defective or damaged or in the unlikely event that the you are gifting this to someone and they dislike it. If you need to exchange it for the same item, send us an email at and send your item to: 27/91 Moreland Street Footscray VIC 3011 Australia.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Return Shipping-
To return your purchase, mail to: 27/91 Moreland Street Footscray VIC 3011 Australia.
You will be responsible for paying for your own return shipping costs for your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item without a tracking number.
Depending on where you are located, the time it may take for your exchanged product to reach you may vary.

All Windfall Jewellery items are guaranteed for a period of 12 months, from the date of purchase/collection, against faults in materials and workmanship, irrespective of the country of purchase. Your Windfall Jewellery item will be repaired or replaced free of charge, provided that the fault falls within the terms of this guarantee.

In the instance an item is faulty, the item must be returned for inspection.

In the instance that the item is a gift, you have 30 days from the date you collect your item/delivery to notify us that you want to change it for something else. Not 6 months, not a year later, 30 days.

Australian Consumer Law (ACL) states:

Retailers are not required to provide a refund or replacement if you change your mind.

Engagement Rings: If you purchase a ring directly from us from our shop/display and she absolutely hates it, we are happy to exchange the ring for another that she is welcome to design. Failing that you are also welcome to a refund within 14 days. Item MUST BE in unworn, sellable condition). All accounts will be settled at the end of each calendar month.

If the ring is custom made to order ie. specific size, colour combination, via email or the website you are welcome to an exchange, a new design or a refund minus your deposit or 30% of the total value. This is to cover the hours of our time spent creating the ring. Ring must be in unworn condition again, this must be actioned within 14 days of collection or dispatch from our studio in Melbourne.

-Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure.

For future orders, these terms may be different and so we recommend you read these terms carefully each time you place an order. By purchasing our products, and payment of any items you are agreeing to our terms and conditions.

We will not change any terms and conditions for an existing order that
has been accepted by us; the terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed the order.
By processing your payment and thus completing an order you are hereby accepting our terms and conditions of sale.