We'll be back! Weathering the Stage 4 Lockdown!
Hi WF Fam,
The COVID cloud of 2020 looming over us strikes again, this time causing a Stage 4 lock down in Melbourne, Australia.
It deeply saddens us to advise that with the new restrictions announced by Premier Daniel Andrews today, we are now forced to close down our workshop completely for the next 6 weeks whilst this is in action.
We do this with our hearts full knowing we are playing our role in helping to keep our customers, community and families safe and strive forward knowing we will not let this beat us <3
Unlike last lock down, other states have returned to some level of normalcy and proposals, weddings, birthday parties, anniversary dinners and everything are going ahead to some degree. Even some of you in Victoria are not letting this COVID cloud rain on your parade and are still pushing on with plans where you planned to have an engagement ring, wedding band, gift etc in hand that you have ordered from us. We know with this announcement, this means you may feel let down and disappointed that we can't deliver on your order when it was expected and for this we are deeply sorry!! Though this decision is not in our control, it always upsets us as much as anyone to not provide the experience we pride ourselves on and work so hard to provide to each and every customer.
If you have an existing order with us, you will receive contact from us directly in the next 48 hours to let you know what is happening with your order and when you can expect to receive it all going well. We hope to be able to come back to our workbenches the week of September 14th. As soon as we are back at it, we will send another email for your peace of mind to let you know when we have recommenced work on your order.
Any orders placed via our website that are marked as READY TO SHIP will be shipped within a week of purchase date.
Any orders for made to order pieces will be started upon our return and the ETA pushed out by how ever many weeks of lockdown are left at the time you placed your order.
With all that said, we aren't going anywhere!!! We will be working from home and will be active on our socials, still here to answer any questions, provide you quotes and information, design new pieces with you etc or just chat!! So please feel free to contact us via email or via our socials at any time and we will get back to you as soon as possible! <3
We sincerely thank you for supporting our little business and sticking with us patiently whilst we all ride out this second storm. We are grateful for you beyond measure and can't thank you enough for your patience and understanding.
Most importantly, please take care and stay safe!!
We'll see you on the other side of this and will chat to you all along the way.
Love Lani, Sarah, Alana and Gemma @ Windfall HQ xx
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